Frequently asked questions
The Baxta mission is to be a global platform that connects pets, pet owners, and pet-loving communities with each other. Our technology simplifies the world of pet resources, businesses, and services by putting them at the fingertips of our pet community to deliver the best experiences and outcomes every day, all within a safe, pet-friendly environment.
Baxta is very active on all our social media platforms, and we’d love for you to connect and interact with us. We consider social media to be an extension of the Baxta experience, where you can connect with the Baxta community, hear about Baxta updates, get the latest pet news, discover the coolest pet-friendly venues, services, events and reach our team easily if you have a question or simply want to have a chin-wag!
You can find Baxta on:
- TikTok
- Google Business
The Baxta app is available to download on the App Store or Google Play.
Yes, the Baxta app is free to download and use! Simply sign up to get access to all our paw-some features.
If you’re having trouble logging in to your new Baxta account, try to reset your password.
To do this simply:
Step 1: Open your Baxta app and go to the ‘Login’ screen
Step 2: Tap ‘Forgot Password?’
Step 3: Enter the email address linked to your Baxta account and press ‘Submit’
Step 4: Check your email inbox and click on the ‘Reset Password’ button
Step 5: Create your new password
Still having problems? The Baxta team is here for you. Send an email to help@baxtapets.com.
We’re sorry to hear that you haven’t been enjoying your experience on Baxta. If there are any questions or feedback you’d like to share, please contact us at help@baxtapets.com.
To delete your Baxta App account, follow these steps:
Step 1: Tap ‘Profile’ in the bottom navigation panel
Step 2: Tap the menu in top right corner
Step 3: Tap ‘Account Settings’
Step 4: Scroll down and select ‘Delete user account’
Keep in mind that once you delete your account, there’s no turning back – all your data will be deleted permanently.
Not feeling your profile pic anymore? No problem, you can change it anytime you like by following these steps:
Step 1: Tap ‘Profile’ in the bottom navigation panel
Step 2: Tap your ‘Profile picture’ icon in the top left
Step 3: Select ‘Take photo’ or ‘Photo library’ and choose your desired photo
Still having problems? The Baxta team is here for you. Send an email to help@baxtapets.com.
Changing your Baxta password is a simple process!
Start by logging into the Baxta app, and follow these steps:
Step 1: Tap ‘Profile’ in the bottom navigation panel
Step 2: Tap the Menu in the top right-hand corner
Step 3: Tap ‘Account settings’
Step 4: Select ‘Change Password’
Step 5: Enter your current and new password
Don’t stress – resetting your password is an easy fix!
If you’ve forgotten the password to your Baxta app account, simply follow these steps:
Step 1: Open your Baxta app and go to the ‘Login’ screen
Step 2: Tap ‘Forgot Password?’
Step 3: Enter the email address linked to your Baxta account and press ‘Submit’
Step 4: Check your email inbox and click on the ‘Reset Password’ button
Step 5: Create your new password
If you no longer have access to the email you registered with, don’t worry! Send an email to help@baxtapets.com with your contact information, and our team will help you regain access to your account.
You can change your notification settings for Baxta any time you like by following these steps:
Step 1: Open your Baxta app and tap ‘Profile’ in the bottom navigation panel
Step 2: Tap the Menu in the top right-hand corner
Step 3: Select ‘Account Settings’
Step 4: Toggle on and off to enable or disable notifications
We highly recommend you leave your notification settings on so you don’t miss out on important updates from the Baxta team and community.
Follow these steps to log out of your Baxta App account:
Step 1: Open your Baxta app and tap ‘Profile’ in the bottom navigation panel
Step 2: Tap the Menu in the top right-hand corner
Step 3: Select ‘Logout’
One of the best things about being part of the Baxta community is meeting other like-minded pets and pet parents around the world. There are a few different ways you can connect and friend new pets.
- On your ‘Home’ page, you can scroll down to the ‘Social’ section, where you can see all the newest posts. Once you find a pet you like, you can tap ‘Follow’ next to their name so that you don’t miss out on their posts!
- Keep scrolling down your ‘Home’ page to the ‘Connect with the pets in the Baxta community’ section to easily see pets to follow. Simply tap the pet’s profile picture to view their profile and tap ‘Follow’.
- Tap ‘Social’ on the bottom navigation panel to view all the newest posts made by the community. When you find a post or pet you like, tap ‘Follow’ next to their name.
Having problems? The Baxta team is here for you. Send an email to help@baxtapets.com.
We’re sorry to hear that you’ve had a bad experience with the Baxta app!
You can block a pet at any time by going to their profile and following these steps:
Step 1: Go to the profile of the pet you wish to block
Step 2: Select the Menu in the top right corner
Step 3: Select Block
You’ll no longer view any of this pet’s content, and they’ll no longer be able to view yours.
If you’ve made a mistake or need to unblock a pet, follow these steps:
Step 1: Tap ‘Profile’ on the bottom navigation panel
Step 2: Select the Menu in the top right corner
Step 3: Select ‘Account settings’
Step 4: Select ‘Blocked pets’ from the list
Step 5: Find the pet’s name and tap ‘Unblock’
To delete one of your pet profiles, follow these steps:
Step 1: Tap ‘Profile’ on the bottom navigation panel
Step 2: Tap the Menu in the top right-hand corner
Step 3: Select ‘Account settings’
Step 4: Find ‘Remove Pet Profiles’ section
Step 5: Tap the cross in the top right on the pet profile you wish to delete
Step 6: Enter your password to confirm deletion
It’s super simple to find pet-friendly cafes, restaurants, pubs, beaches and more near you! Tap ‘Discover’ on the bottom navigation panel, and you’ll see a list of pet-friendly venues and services around you.
If you’re looking for something specific, like a dog-friendly pub, you can select the ‘Pubs & Bars’ category, and it’ll show all the dog-friendly pubs and bars around you. You can zoom out of the map to explore a specific area or scroll through the list to see venues sorted by nearest distance.
If you want to double-check if a specific venue is pet-friendly, you can tap on the ‘Magnifying glass’ icon to search for the venue’s name.
You can also head to the ‘Home’ page to view pet-friendly venues that we recommend, venues rated highly by our community and places near you.
If you can’t see any pet-friendly venues and services near you, don’t fret! New locations are being added every day, and we’re working towards having all the pet-friendly venues and services in Australia listed on Baxta. Our team works hard to research and verify each venue that’s listed so that your pet will never be turned down.
If there are any specific locations or areas you’d like to see, please let our team know, and we’ll work on adding them in.
Ratings and reviews are important to let businesses know what you think of their venue and service. Plus, you can share your favourite pet-friendly venues and services with the Baxta community.
So, how do you rate and review a business? Follow these steps:
Step 1: Tap ‘Discover’ on the bottom navigation panel
Step 2: Tap the ‘Magnifying glass’ icon and search for the venue
Step 3: Select venue and tap ‘Reviews’
Step 4: Rate the venue out of 5 stars and leave a review!
We appreciate your feedback! Thanks for helping us build a pet-friendly community of trust.
Being part of the Baxta community means you get access to paw-some offers from your favourite pet brands and venues. There are two types of offers you can redeem – retail and e-commerce.
You can find offers by tapping ‘Offers’ on the bottom navigation panel.
To redeem a retail offer, tap ‘Claim offer’ when you’re at the venue and show your phone screen to the staff. They’ll confirm the offer on your phone and you’ll receive your offer in-store.
To redeem an e-commerce offer, simply tap on an offer and copy the ‘Promo code’ on the website upon checkout.
If you’re having problems using the Baxta app and can’t find the answers within our FAQs, please contact us at help@baxtapets.com, and our team will get you back on track.
We’re here to help make pet owners’ lives easier with our ‘Discover’ feature. Users can search and explore business listings on’ Discover’ using the interactive map or list. Business listings are pet-friendly venues or services that are verified by the Baxta team.
Open your business to a pet-friendly community by listing your business, venue or service on Baxta. For more information on how to get your business listed, head to petfriendlybusiness.baxtapets.com or contact sales@baxtapets.com.
Looking to advertise your pet-friendly business to Australia’s largest pet community? We’ve got you covered. With different advertising options that include sponsored web content, social promotions, in-app advertising and features in our monthly e-newsletter, you’ll reach new customers in no time!
To see all our advertising options, head to petfriendlybusiness.baxtapets.com or contact sales@baxtapets.com.