Baxta ® Global Australia Pty Ltd respects the privacy of all its Registered Users, Business Partners, Business Contacts and Suppliers and is fully committed to safeguarding the personal information that you provide to us. Baxta abides by the relevant privacy laws in every country that it operates.
1. What Personal Information does BAXTA collect?
2. How is Personal Information Used?
3. Security of Personal Information
5. Access and Correction
6. Will Personal Information be given to anyone else?
8. Online Privacy Issues
9. Business Contact Information
10. Links to Other Websites
11. Direct Marketing
12. Cross-border Disclosure of Personal Information
13. Unsolicited Personal Information
14. Quality of Personal Information
15. Contact Us
Baxta is a social networking services company dedicated solely towards the pet and animal enthusiast. Baxta’s aim is to connect pet lovers to those goods, services and destinations they are looking for, using our social networking platform to provide the Baxta registered pet and animal-loving community with the ability to create pet profiles, upload pet images, photos and videos, send and share messages and search for pet-related goods, services, events and destinations, all of which are being suggested, put forward and expertly rated by other like-minded pet and animal lovers globally, that offers a combination of innovative value-added services through the use of technology.
In the course of providing our products and services to you, Baxta may collect personal information about you. Personal information is information or opinion about an individual whose identity is apparent, or can reasonably be determined, from the information or opinion. The types of personal information that Baxta collects will depend on the nature of your dealings with us.
Baxta collects personal information from:
1.1 Our Registered Users
Baxta may collect personal information about you when you become a Baxta Registered User, when you open an account with us. This personal information we collect will include your name, phone number and email address. The home address is also asked for but is not mandatory. The home address is to help owners locate their lost pets, where if you don’t wish to provide your address, then a telephone number will suffice. If you open an account with us, other contact details, as outlined in clause 2, that Baxta may need in order to provide Baxta Registered Users with any products and or services requested.
1.2 Potential Registered Users
If you request information from Baxta, we may collect your name and contact details such as email and telephone number.
If you are a Registered User, the personal information collected about you by Baxta is used for the purposes of establishing, administering, operating and maintaining your account with us. This will be explained in the terms and conditions you agree to when you open an account. If we don’t collect personal information from you, we will not be able to provide our products and services to you or provide you with other information you have requested. From time to time we may also use personal information about Registered Users and potential Registered Users to inform you about Baxta products, services, promotions or for lost pets.
Baxta takes reasonable steps to ensure the security of your personal information from such risks as unauthorised access, loss or misuse.
3.1 Online security
All information transmitted to the Baxta App or Website is stored securely (to the extent possible using existing technology). When you are online, your security is protected through your use of a User ID and a secure site Log On password. When accessing or initiating your transactions over the Internet or Mobile device, all communications with Baxta are secured through user authentication and the latest TLS 1.2 encryption.
3.2 Offline security
We utilise current technology and systems to prevent unauthorised access to the information we hold. Our IT systems are password restricted and comply with relevant security standards. Personal information provided to us in ‘hard copy’ written form is usually stored in locked compact uses or filing cabinets. In all cases, access to the personal information we hold about you is restricted to authorised personnel. We take steps to ensure that our staff understand that they must protect your privacy.
Where possible, Baxta gives you the opportunity to deal with us anonymously. We may not however be able to provide you with our full range of services and products if you do not provide us with personal information.
To summarise, in the first instance, Baxta will generally provide you with a summary of the information we hold about you. We will assume (unless you tell us otherwise) that your request relates to our current records about you. These current records will include personal information about you which is included in our databases and in paper files (i.e. where the relevant documents have not yet been imaged), and which we may use on a day-to-day basis. To provide you with access to your personal information, Baxta will ordinarily provide you with a copy of the relevant personal information (ordinarily, a print-out from a database or a photocopy of personal information recorded only in paper form). If personal information about you (for example, your name and address) is duplicated across different databases or paper files, we will generally only provide you with one printout of this information, rather than multiple printouts.
Baxta will not charge you for the cost of providing this type of access to these current records. If the personal information we collected about you has been de-identified such that we can no longer identify this information as being about you, you will not be given access to the de-identified information. Generally, Baxta will endeavour to acknowledge your request for access within 14 days, and to provide you with access within 30 days of the date of receipt of your request. For legal and administrative reasons, Baxta may also store records containing personal information in its archives. These archives include the images of the hard copy documents described at clause 3 above.
You may seek access to these records held by Baxta which are not current records, but if you do, please be aware that it may take time to locate these records and we may not be able to respond to your request within 30 days of its receipt by us. Also, in these circumstances, we may charge you for the cost of providing access. Baxta’s Privacy Officer will contact you to discuss how we will handle your request for access to non-current records.
After we have provided you with access, if you are of the view that the personal information, we hold about you is not accurate, complete or up to date, please let our Privacy Officer know. Please use the contact details set out at clause 15 below.
5.3 Data deletion
To delete your Baxta account and remove all user data, the Baxta user will need to first navigate to their “Human Profile”. Simply click on the “Profile” button on the bottom navigation panel, tap the “Settings icon” on the top right-hand corner and select “Human Profile”. Once you have completed these steps, click on “Edit Profile” and select “Delete account”. This action will remove all the user’s information from the Baxta database.
Personal information may be disclosed by BAXTA in the following circumstances:
6.1 Disclosures required or permitted by law
Otherwise, Baxta will only disclose personal information if you consent to this, or if this is required by law or otherwise permitted under the Privacy Act. Baxta does not sell, rent or trade personal information about you to or with third parties.
A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies used by Baxta may identify individual users who log into the website. This information will be used for internal purposes only.
Online collection of personal and non-personal information
As outlined in the introduction to this policy, Baxta may collect personal information through our App or Website. For example, if you ask us to open an account, we may collect your name, and email addresses, and telephone number. Baxta may collect non-personal information from you by your use of the Baxta App or Website. For example, we might track information about the date and time you access your account, the type of web browser you use, and the website from which you connected to our site. Generally, we do not collect information which personally identifies you.
Rather, this information is collected in an aggregate form, e.g. the number of users using different types of web browsers. Baxta does not match any personal information we have collected about you with the anonymous navigation and other non-personal information which we collect when you visit our website.
Use of information collected online;
Generally, Baxta uses and discloses personal information collected online in the same way as it uses and discloses information collected offline. If we need to disclose personal information about you which we collect online, we will make this clear in the relevant online application form.
Sometimes Baxta will need to collect personal information about individuals who are not Registered Users. This will usually arise where we collect the name and business contact details of a person who is the contact in a Not-For-Profit, Local, State or Federal Government agencies or companies with which we deal. Baxta’s policy is to only use personal information collected from a non-Registered User for the main business purpose for which it was collected.
Sometimes our website contains links to third party websites for your convenience and information. When you access a non-Baxta website, please understand that Baxta is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
At times Baxta may receive unsolicited personal information, which is personal information we receive that we have taken no active steps to collect. We may keep records of unsolicited personal information if the Privacy Act permits it, for example, if the information is reasonably necessary for one or more of Baxta’s functions or activities. If not, the unsolicited personal information will be destroyed as soon as practicable, provided it is lawful and reasonable to do so.
Baxta takes every opportunity to ensure that all personal information collected or disclosed is accurate, complete, relevant and as up-to-date as possible at all times.